@article{Basudani_Simamora_Wiharso_Abdullah_Mulyadi_2022, title={Customer Satisfaction and Loyalty Management of Bank Sahabat Sampoerna Branch Kelapa Gading}, volume={6}, url={https://jurnalmandiri.com/index.php/mandiri/article/view/215}, DOI={10.33753/mandiri.v6i2.215}, number={2}, journal={Jurnal Mandiri : Ilmu Pengetahuan, Seni, dan Teknologi}, author={Basudani, Wahid and Simamora, Valentine and Wiharso, Gani and Abdullah, Muhammad and Mulyadi, Hary}, year={2022}, month={Dec.}, pages={99 - 115} }